The product was not what i ordered, the hibiscus shampoo was pink and to make things worse, the product was put in another brand's box. And the products were mixed in a box, quiet disorganized.
I paid for UPS shipping and I was giving a UPS tracking number and estimated day of arrival, Products arrived 3 weeks late and shippers were unprofessional and not UPS
Phản hồi từ nhà cung cấp:
Dear friend, we are sorry for the inconvenience caused to you. The quality of our products is very good. As for each product you mentioned is not packed in the same box, it is just because there is a weight limit for a single piece of shipping in Canada. You asked us The product is replaced by a larger-capacity bottle, so the weight is heavier, which causes this situation. The express delivery is delivered by UPS. The delay is due to two reasons: Chinese New Year and the weather at the port of Vancouver, Canada. Our company also paid $300 to compensate for the transportation delay. We sincerely apologize to you.
22 Apr 2024